Customer Service
You can reach APPLLC's Customer Service from 1pm until 8pm (Central Standard Time) everyday in the summer. Since our artist is also an educator, she is unable to accept phone calls during the school year (August to May). Please contact Mrs. Theola Caiton @ the number provided in the sidebar, Monday--Friday, 12pm to 7pm, or feel free to contact us via email, Facebook Messenger, Text, or Instagram DM.
We are not available to accept calls on the standard U.S. holidays: New Year's Eve & Day, Mardi Gras break (It's a New Orleans's thing!), Easter, Memorial Day, Independence Day, Labor Day, Halloween, Thanksgiving Day, and Christmas.
Please understand that we are a "mom & pop" business, so we are unable to accept phone calls 24/7. Please adhere to the contact times listed above.
CONTACT INFO
Phone & Voicemail: 504-481-5765
Fax: 985.764.7155
Text Messaging ONLY: 504.812.0456
Email: afrodityproductions@gmail.com
Shipping & Return Policy
Returns are welcomed if items are returned in their original selling condition within 7 calendar days of receipt. Please complete and submit the Return Form with your return/exchange. Failure to submit the form will delay the refund/exchange process. if you receive what you believe to be a defective or damaged product, notify us immediately via email with photos attached, and Afrodity Productions, LLC (APLLC) will issue a full refund or exchange. Once any product purchased from APLLC is used or tampered with, ALL SALES ARE DEEMED FINAL whether there is a shipment error or not. If you received an incorrect item, or if you do not plan on keeping the items, do not tamper with them; they will not be eligible for refund or exchange. ANY AND ALL CUSTOM ORDERS ARE FINAL SALE, AND ARE NON-RETURNABLE. Afrodity Productions, LLC is not responsible for lost, stolen, or items damaged during transit. Online refunds will be issued in the same method the payment was received.
OUR GUARANTEE
APLLC proudly stands behind the products we create, decorate, and sell. We also stand behind our ability to give and provide effective, fun, and engaging learning experiences during our classes.